Our Return Policy
If you are not satisfied with your RabbitVibrators purchase and the product is new in its original packaging it can be returned or exchanged within 30 days of your order shipment. If an item does not perform because of a manufacturer’s defect or the item was damaged during shipment, then return it to us and it will be replaced without charge. Shipping charges for unwanted items cannot be refunded. If a liquid product (oil, lubes, toy cleaners, bath and body products) is damaged or leaked during shipment, we will replace items at no additional cost to you. Plesae contact Customer Service immediately if this has happened to you. Please all up to 3 weeks to receive your replacement item(s) or refund.
How to Return an Item
To return an item please fill out our form on our Contact Us page. Please tell us your reason for return and an RMA # (Retun Merchandise Authorization) will be issued. Once your RMA is issued, box up the item you’re returning, use a courier who provides package tracking and basic insurance coverage and send it to:
Platinum Box LLC
10244 NW 50th St.
Sunrise, FL 33351
If you have questions about your return please use our Contact Us Page. Be sure to include the information in your packing slip in your correspondence.